Ultra Bookings
Sign up

Ultra Bookings

Terms

Version 2026-10-18.2 · Last updated 18 October 2026

Welcome to Ultra Bookings (“we,” “our,” or “us”). By accessing or using our website (ultrabookings.net) or services, you (“User,” “Guest,” or “Host”) agree to these Terms and Conditions. Please read them carefully.

1. Our Services

Ultra Bookings is an online platform that connects property owners (“Hosts”) with individuals seeking short-term accommodation (“Guests”). We do not own, manage, or operate any listed properties. All bookings are contracts between Hosts and Guests.

2. Eligibility

  • You must be 18 years or older to use our platform.
  • By using Ultra Bookings, you confirm that all information you provide is true, accurate, and complete.

3. User Accounts

  • Users must create an account to list or book properties.
  • You are responsible for maintaining the confidentiality of your login credentials.
  • Ultra Bookings may suspend or terminate accounts that violate these Terms.
  • By accepting these Terms when you sign up for an account or list a property, you do so by digital means. You agree that doing so is your electronic signature, and that you are bound by these Terms.

4. Bookings & Payments

  • Guests may book properties through our platform by selecting dates, property, and paying through our payment system.
  • Hosts must honor confirmed reservations.
  • Ultra Bookings may charge a service fee for each booking.
  • Payments are processed securely, and payouts to Hosts are made after check-in, less applicable fees.

5. Cancellations & Refunds (Guests)

  • Cancellation policies (Flexible, Moderate, Strict) are set by each Host and displayed at booking.
  • Ultra Bookings will facilitate refunds in accordance with the applicable cancellation policy.
  • Service fees may be non-refundable.
  • If a Host cancels a confirmed, paid booking, the Guest is refunded in full and we will try to find the Guest another place.

6. Host Cancellations and the Cancellation Charge

  • If a Host cancels a confirmed, paid booking, a fixed cancellation charge of R 1,000 is deducted from the Host’s earnings. It is charged once per cancelled booking, whatever the booking value.
  • The Host is told about the charge before cancelling, on the cancel screen, and again by message after cancelling.
  • If the Host does not have enough earnings to cover the charge, the balance stays against the Host’s account and is deducted from future earnings before any payout.
  • If the balance remains unpaid, Ultra Bookings may recover it by legal means, including by appointing a debt collector.
  • Waiver. The charge applies by default. Ultra Bookings may, at its discretion, waive or cancel the charge where the Host gives us satisfactory proof that the cancellation was unavoidable and caused by circumstances outside the Host’s control. A waiver applies only to the booking it is given for, and is recorded on the Host’s account. To ask for a waiver, contact us using the details in section 15 and include your proof.
  • By listing your property and accepting a Guest, the Host agrees to this section.

7. Guest Responsibilities

Guests agree to:

  • Respect the property, neighbors, and house rules.
  • Leave the accommodation in the same condition as found.
  • Be financially responsible for any damage, theft, or violation of rules.

8. Host Responsibilities

Hosts agree to:

  • Provide accurate listings with correct descriptions, pricing, and availability.
  • Maintain safe, clean, and legally compliant accommodations.
  • Honor confirmed reservations. A Host who cancels a confirmed, paid booking is charged as set out in section 6.

9. Prohibited Activities

Users may not:

  • Use the platform for illegal or fraudulent purposes.
  • Misrepresent identity, property ownership, or listing details.
  • Circumvent payments by transacting outside the platform.

10. Liability & Disclaimers

  • Ultra Bookings is a marketplace facilitator and does not guarantee the safety, quality, legality, or availability of listed properties.
  • To the extent permitted by law, we are not liable for disputes between Hosts and Guests.
  • To the extent permitted by law, Users release Ultra Bookings from claims related to accommodation stays, damages, or losses. Nothing in these Terms limits any right you have under South African law that cannot be limited.

11. Dispute Resolution

  • Guests and Hosts should first attempt to resolve disputes directly.
  • If unresolved, Ultra Bookings may step in as a mediator, but we are not obligated to enforce settlements.
  • Disputes may be subject to the jurisdiction of South African law.

12. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy (POPIA compliant).

13. Termination

Ultra Bookings may suspend or terminate accounts that violate these Terms or harm the integrity of the platform.

14. Amendments

We may update these Terms from time to time. Continued use of the platform after changes means you accept the updated Terms.

15. Contact Us

For questions or concerns regarding these Terms, or to ask for a cancellation charge waiver:

Sign in to message the host

Enter your email and we'll send you a sign-in code.

New here? Create an account